CDC To Implement Pilgrim’s Compliance Software

The Centers for Disease Control and Prevention (CDC) will implement Pilgrim Software’s automated platform for document control, complaints and corrective and preventive action (CAPA) systems management throughout the Laboratory Response Network (LRN) under the Division of Bioterrorism Preparedness & Response.
   
Pilgrim’s SmartCAPA solution is a web-based, closed-loop system that allows users to investigate and resolve an issue and prevent recurrence. SmartCAPA will be integrated with the CDC’s internal LRN Website where complaints and product deviations are currently recorded. The complaints will then funnel into the SmartCAPA solution where they will automatically be routed through a closed-loop Investigation and CAPA process for follow-up and resolution.
   
The SmartDoc™ Solution helps organizations create, manage and share critical documents and best practices. SmartDoc will automate the review, approval and change management of controlled documents used throughout the LRN, and all current documents will be made available through the LRN Website.
   
“In selecting Pilgrim’s SmartSolve system, the LRN will elevate the harmonization and streamlining of processes that increase efficiency and enable quicker response to internal and external needs and expectations,” said Prashanth Rajendran, Pilgrim’s chief operating officer. “With the efficiencies it gains, the LRN will further solidify its reputation as a responsive division of the CDC.”